AIM Management Group of Houston, Texas has built a private section of its website catering to the needs of back office personnel at broker/dealer firms that sell AIM mutual funds.
The password-protected site (www.dealerservices.aimfunds.com) provides often-requested information such as fund performance, Blue Sky information and brokerage account forms, the firm announced. The site will also provide access to AIM fund newsletters and include a list of dedicated service reps that broker/dealer operations personnel can contact.
"Electronic commerce is increasingly becoming a focal point in customer service areas," said John Roehm, a spokesperson for AIM. The new site also makes the whole process more efficient by providing the standard answers to frequently asked questions, he said.
The major benefit to AIM is that it reduces the number of telephone calls to the company's call centers, he said.
AIM, a subsidiary of AMVESCAP Group of London, has $120 billion under management.