Investors are as satisfied with full-service investment firms as they were before the recession, but client expectations have increased, according to the J.D. Power and Associates 2012 U.S. Full Service Investor Satisfaction Study.
Overall, the firm measured investor satisfaction at 775 on a 1,000-point scale, up from 772 a year earlier, according to the marketing information and research form based in Westlake Village, Calif.
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