Specifically, the employee is dissatisfied with errors and delays, and has filed complaints with the
Daniel Wiener, the newsletters editor, told Reuters that Vanguard has known about these problems and is putting off fixing them while trying to convince itself that the problem is non-existent. Weiner says that Vanguard customers have had a host of problems, ranging from mistakes in online accounts and statements, to lost and delayed transactions and even receiving someone elses receipt of statement.
A Vanguard spokesman said that call volumes at the Valley Forge, Pa.-based firm have been high, and that it is working to fix any problems it might have had.
