When was the last time a client stunned you into silence?

For instance: “I’ve fallen in love and am filing for divorce.” Or: “I’ve been diagnosed with cancer and am looking into hospice.” One colleague was recently told about a client’s child being admitted to rehabilitation following drug abuse. My co-worker had no idea what to say to the client, who asked how much he should shell out before giving up on his daughter.

Register or login for access to this item and much more

All Financial Planning content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access