Banco Popular de Puerto Rico

Ed Mendlowitz offers a host of tips and strategies you can implement now for a better busy season.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

This five-part series is a comprehensive effort to explain the racial discrimination Black Americans face in our financial system.

In the first episode of the five-part documentary series, we look at how disparities in net worth and mortgage discrimination impact Black home ownership — and why it's impossible to close the gaps without attacking systemic racism.

Opening a bank or investment account — or even securing employment in a racism-free workplace — is out of reach for many Black Americans.

The hurdles faced by Black professionals who break into the financial services belie the notion that their small numbers at the industry’s top ranks are a pipeline problem.

The flow of assets and capital in manager selection, municipal bonds and business and mortgage capital reveals forms of systemic racism that often get overlooked.

Just like the industries that they cover, the lack of Black representation among news outlets acts as a barrier against understanding and eliminating systemic racism.

Daily volume jumped 22% to 20 million contracts in 2018.

Beyond U.S. equities, the power balance tilted broadly to index funds in 2018.