Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Wealth management

Should advisors even care if SEC green-lights semiannual reporting?

Whether advisors choose individual stocks or not, the SEC's proposal to allow semiannual reporting rather than quarterly could impact clients' portfolios.

By Zoe Sagalow
Reporter

June 26
Fintech

Edward Jones invests in Quicken to modernize and attract younger clients

The deal between Edward Jones and Quicken is expected to appeal to next-generation clients as they begin accumulating wealth.

By Grace L. Williams
Reporter

June 25
Professional development

Quad-A conference urges women advisors to use their voices

Speakers at the Association of African American Financial Advisors' growing event called for greater collaboration and many types of advocacy.

By Tobias Salinger
Chief Correspondent

June 25
Professional development

Clients don't care about basis points–here is what they come for

Financial advisors can avoid a conversation mismatch by focusing less on what they do, and more on what clients care about.

By Grace L. Williams
Reporter

June 25
Portfolio management

How to train clients for uncertainty, according to David Booth, Morningstar

In sessions at last week's Morningstar conference, Dimensional Chairman David Booth, "Unreasonable Hospitality" author Will Guidara and behavioral finance experts shared tips on how financial advisors can provide valuable coaching to clients.

By Tobias Salinger
Chief Correspondent

June 24
Wealth management

Morgan Stanley's Vince Lumia: AI may let advisors triple their client loads

The head of client segments in Morgan Stanley's wealth division acknowledges AI could one day be the primary source of financial advice for mass affluent clients. Morgan Stanley advisors working with wealthier investors will have to up their games.

By Dan Shaw
Reporter

June 24
Wealth management

HSBC Wealth survey shows AI losing out to humans in key areas

For the truly rich, artificial intelligence can't compete with human advisors in handling many of their needs, according to a report from HSBC Holdings.

June 24

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Web Seminar Web Seminar Is representation a step in the right direction — or a solution?
A Customer-Centric Approach to Call Center Authentication

Your contact center is the frontline of customer experience. Learn how Neustar's Inbound Authentication solution enables your contact center to authenticate customers BEFORE their calls reach a telephone agent.

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Web Seminar Deliver exceptional customer experience in challenging times

Social distancing measures have made it critical for contact centers to find new ways to handle an unprecedented volume of inbound calls without disrupting the customer experience.

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Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.