Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Broker Protocol

BofA CEO reaffirms Merrill Lynch is sticking with Broker Protocol

The firm also reported that its advisor ranks were up 2% year-over-year, boosted by its training program.

By Andrew Welsch
Former Managing Editor

January 17
Invest Insights

Serving the special data needs of the UHNW client

The ultra-wealthy portfolio has a large percentage of illiquid assets and advisors without tools to manage that aspect will lose that client, says one provider.

By Suleman Din
Technology Editor

January 17
Retirement planning

Is your client ready for retirement?

Help clients determine not only when to retire, but if they should consider working at least part time in the early years.

January 16
Asset managers

Vanguard's new CEO doesn't like reading good news about his firm

The challenge for Tim Buckley isn’t just managing growth. It’s ensuring they can keep investors’ feet on the ground.

January 16
Career moves

Alex. Brown poaches $180M team from RBC

Advisors have been ditching some of the larger firms for greater latitude.

By Amanda Schiavo
Associate Editor

January 11
Technology

Merrill Lynch advisors will soon be texting clients

The new texting capabilities will roll out on both Apple and Android devices over the next two months.

By Margarida Correia
Former associate editor

January 11
Wealth Think 4 ways to help rid wealth management of sexual harassment

Here's how independent advisors can build a culture of zero tolerance for gender discrimination.

January 11

Kimberly Foss

Mercer Advisors

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.