Client retention

A recent YouGov survey said 60% of Americans consider integrity the most important factor in their selection process.

Advisors who don't consistently make their dollars-and-cents value apparent to clients risk not only being undervalued but also "laid off."

From hot apple cider to sporting tickets, going beyond a bulk thank-you email to clients can pay off big for advisors.

A wealth manager in Cincinnati has little room for new clients, especially one with few assets to manage. Can he turn him down?

Offer value to financial advisor-adjacent professionals and prospective clients to distinguish yourself among a rapidly expanding cohort of FAs.

A new study from YCharts shows which type of financial advisor is best at communicating with clients, along with investors' changing priorities.

After the Schwab-TD merger, rival firms are re-thinking the settlement process, testing new pricing models, and improving advisor efficiency and service. Is David sprinting past Goliath?

The right strategy can minimize distraction, maintain productivity, and keep clients calm during the often sensitive 'divorce' process, says Robert Goff.

Despite lofty markets, offering a “lazy” portfolio may doom a number of ill-prepared planners in the coming year, our columnist warns.

Waddell & Reed had been working in recent years to transform its “proprietary broker-dealer into a fully competitive independent wealth manager.”

Advisors will face a drastically changed industry landscape and Schwab, already an industry leader, will play an even more outsized role in the marketplace.

The rush of newbie investors into the brokerage app has sparked controversy over how big its influence is over markets.

Evenings on the town are being replaced with conference calls, online concerts and care packages.

Advisors typically take most of their clients with them when they go independent, but not all of them do.

Charles Schwab and other firms have swooped in to absorb the thematic investing company’s remains, even as the reasons for its demise are murky.

Large wealth managers have shifted their tech focus dramatically to keep up with client expectations and industry disruption, Capco Partner Bryant Fuller says in an episode of Financial Planning’s Invest Podcast.

As financial professionals we are not immune to anxiety — we are just informed and that’s a value-add for clients.

Most planners have navigated major market events before. Others, like me, have not yet seen anything like this in our adult or professional lives.

For firms that haven't recently updated their capabilities, the next few months will be a rough wake-up call.