Choosing their own technology for clients was a big draw for the advisors, who affiliated with Kestra.

Ameriprise, for example, has hosted more six times as many advisors virtually than it did in person last year.

It also suggests digital advice providers “have only a few years to achieve critical mass, or they will be sold for parts like Motif and Folio Financial,” says one expert.

While most of the issues were resolved by midday, the interruptions sent a shudder across Wall Street.

Wealthfront gives users more control over their money with automatic transfers to savings accounts or ETFs.

The custodian’s NetX360 desktop now supports biometric authentication.

Tools from Betterment, Vestwell and FiduciaryShield make it easy for planners to become retirement plan advisors, but they need to think twice before jumping in.

Firms had problems related to equities, options and cryptocurrency trading as well as slow websites and mobile apps.

“The strategy was really tied to choosing the right partners who we knew had a greater likelihood of integrating well together,” says Amit Sahasrabudhe, COO of the firm’s U.S. wealth management business.