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Convinced that clients want as much human interaction as ever, the Wall Street firm is using machine learning to help its financial advisers stay informed and work efficiently.

To avoid paying high fees, retirement savers should ensure that their plan administrator is a no-load fund company and avoid overpriced house funds.

"I don’t have one yet, but I want one," says Tom Halloran, president of Voya Financial Advisors.

Firms must offer them to tap new talent amid the industry’s succession problems, the custodian says.

The firm also said it has benefited from low attrition and its training program.

The advisers previously worked at RBC Wealth Management, with one of them making the firm’s Chairman’s Council.

Tyler Cowen is a Bloomberg View columnist. He is a professor of economics at George Mason University and writes for the blog Marginal Revolution. His books include “The Complacent Class: The Self-Defeating Quest for the American Dream.”