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2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.
October 6
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The newly combined firm is expected to transform the independent marketplace in terms of technology, talent and RIA choice.
October 6
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The advisor allegedly used an omnibus trading account to help himself and hurt his clients to the tune of tens of thousands of dollars, according to the regulator.
October 5
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The multigenerational group includes a grandfather, father and son.
October 5
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While the contributions aren’t deductible, distributions such as earnings are tax-free to the designated beneficiary if they’re used to pay for qualified disability expenses.
October 5
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Demand from clients has some advisors reconsidering sustainable investing strategies.
October 2
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Director tenures, nominations and committees are changing after an independent task force identified weaknesses.
October 1
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The discrimination case revolves around allegations of disparate treatment in the firm’s agency distribution channels.
October 1
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The firm is consolidating its broker-dealer and standalone RIA custody units into one division.
October 1
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The switch comes as the wirehouse revamps its technology platform with help from Broadridge Financial.
October 1
