Banks often struggle to attract the right talent for hourly paid positions. But imagine trying to hire call center agents in a region where 96.5% of the local workforce is employed.

That was the reality for last year for the Fargo, N.D., office of Bank of the West. Damian Holznagel, the San Francisco bank's regional manager in Fargo, said the institution was struggling to get applicants for its call center roles, let alone the best fits.

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