Financial advisor's ETN fixation cost clients $11M, investigators say

A financial advisor who was the principal of an RIA for 21 years racked up more than $11 million in client losses by selling a risky alternative product he didn't understand, investigators said.

Thomas M. Chadwick of New London, New Hampshire-based Chadwick & D'Amato typically recommended that his clients, the majority of them retirees and other older adults, invest 50% to 92% of their portfolios in a Credit Suisse exchange-traded note investment and held shares in the highly volatile real estate product for an average of 386 days, state regulators said. The New Hampshire Secretary of State's Bureau of Securities Regulation secured an order for relief on July 27 alleging that his conduct cost clients $11.1 million in losses between 2017 and 2021.

Chadwick "displayed a fundamental misunderstanding" of the "complexity and risk" of the Credit Suisse X-Links Monthly Pay 2xLeveraged Mortgage REIT ETN, which traded under the ticker symbol "REML" until its closure in December 2021 amid steep losses in value during the pandemic, according to a press release from the state Securities Bureau. "He failed to act in his clients' best interests and breached his fiduciary duty of care and loyalty."   

Chadwick didn't answer calls to his cell phone listed on the last Form ADV disclosure for the firm in the database of the Securities and Exchange Commission. The registered investment advisory firm hasn't had effective status with the SEC since December 2021, and Chadwick hasn't been licensed with any other firm since then, the regulator's records show. In addition to the regulatory investigation in New Hampshire and another in Vermont, two former clients of the RIA have received more than $506,000 in settlements of their complaints. A third is seeking $450,000 in a pending claim alleging "mismanagement," according to SEC records.

"The individual and the investment advisory firm have denied, and continue to deny, the claim and assert that they have acted properly, lawfully, and in full accord with their fiduciary or other duties, at all times," Chadwick said in a broker comment listed on the SEC site on that case.

In March 2021, Chadwick agreed to pay $425,000 in the larger of the two settlements with a client who made claims relating to the handling of their accounts and investments, the database shows. In his response, Chadwick used the same language as he did in response to the pending complaint, with an additional line stating that the "decision to enter into the settlement for a joint payment of $425,000 shall not act as a presumption, concession or admission of any liability, fault, negligence, breach, omission or wrongdoing."

The SEC and FINRA have long warned that the debt-linked securities known as exchange-traded notes, unlike the other much more prevalent and passive type of exchange-traded product, the ETF, carry major risks for investors in almost any form. As advisors and clients increasingly flock to alternative investments as a means of diversifying portfolios and finding greater yield when stock and bond values are declining, cases like Chadwick's provide cautionary tales about the need for careful scrutiny and diligence.

"ETNs are unsecured debt obligations of financial institutions that trade on a securities exchange," the SEC said in a 2015 investor bulletin. "ETN payment terms are linked to the performance of a reference index or benchmark, representing the ETN's investment objective. You should understand that ETNs are complex and involve many risks for interested investors, and can result in the loss of your entire investment."

The products come up frequently in arbitration cases because they're "very seldom understood by the investor, the advisor or even the supervisor," and, "even at their best, they are only potentially suitable for a narrow range of investors," said regulatory expert Louis Straney of Arbitration Insight. He praised the state securities regulators' oversight. 

"State regulatory procedures are quite effective but somewhat constrained by limited resources. Much of their work is tireless and very effective in investor advocacy," Straney said in an email. "State regulators deserve a great deal of credit for their ongoing efforts to protect state residents."

The investment cops in New Hampshire and Vermont began investigating Chadwick in 2021 after receiving client complaints about the REML product, which had significant holdings in commercial real estate adversely affected by the transition to remote work, according to the regulatory cases in both states. In respective cases filed in April and May 2022, the regulators ordered Chadwick to cease violations of their laws relating to unregistered investment activities. 

Investigators said that Fidelity Investments' brokerage and custodial arm informed them last April that Chadwick's computer had gained unauthorized access to 27 accounts. He was still offering investment services despite Fidelity severing ties, according to investigators.

That came after the clients sustained huge losses from REML, according to the New Hampshire order. The product's value slipped from trading in the mid-$20s per share in late February 2020 all the way down to $0.52 by March 18, 2020, before the issuer closed down the product the following December at $5.98 per unit, investigators said. The prospectus of the product specifically warned about the volatility and the possibility of an investor getting wiped out, especially when holding REML for more than a month.

Chadwick sold about 580,000 of his clients' REML shares at the low in March 2020, according to investigators. Within a week, he encouraged them to repurchase positions in the products "with the hope that REML would recover," according to the securities bureau's press release. 

The New Hampshire regulators are seeking a permanent bar of Chadwick plus the payment of restitution to investors and a fine as part of the case alleging he committed investment advisor fraud. Chadwick has a month after the filing of the order to request a hearing. Otherwise, the order will become final. 

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