U.S. Bank

The new hire was previously with Deutsche Bank where he served as head of Issuer Services.

Wirehouses, broker-dealers and banks unveiled client-friendly policies while asking the agency for further delays.

The bank sees the greatest growth coming from its own customer base, particularly the emerging affluent.

"We're not going to proscribe any way for clients to access us," says Mark Jordahl, president of U.S. Bank's wealth management group.

The number of employees involved in compliance and regulatory work at U.S. Bank doubled over the past three years.

The digital platform was intended for use by all of the firm's wealth advisers.

"If there are opportunities that present themselves, we will take a look," said U.S. Bank CEO Andy Cecere.

The rep argued that the money she received was not a loan but rather the proceeds from the sale of her tractor to the customer.

First-quarter profits jumped almost 40% on $577 million in revenue.

Which firms showed “meaningful progress” in improving client experience? And which one slipped?