Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Industry News

Ameriprise seeking more upmarket and young clients, CEO says

The wealth manager is also growing faster than in years past among its traditional mass affluent base after a record fourth quarter, Jim Cracchiolo says.

By Tobias Salinger
Chief Correspondent

January 28
Industry News

Baird's deal for $18B firm points to consolidation, potential recruiting fights

The roughly 90 advisors expected to move from Hefren-Tillotson upon close of the deal will change their custodian and RIA as well.

By Tobias Salinger
Chief Correspondent

January 26
Fintech

Fidelity launches compliant marketing business powered by AI technology

Saifr’s technology flags risks and compliance issues in documents, social media posts and videos before they are sent for review.

By Ryan W. Neal
Technology Editor

January 25
Wealth management

BofA revamps wealth management product teams under Sieg and Knox

Bank of America revamped leadership across its wealth management business, placing more responsibilities on current heads Andy Sieg and Katy Knox.

January 21
Industry News

Morgan Stanley’s record asset flows drove 25% margin in 2021

CEO James Gorman set a goal of 30% after the wirehouse’s gains easily outpaced rising expenses from compensation and the E-Trade deal.

By Tobias Salinger
Chief Correspondent

January 20
Practice and client management

Schwab CEO sees brokerage of the future looking more like Uber

The firm's head also discussed the future of his company and the industry.

January 19
ESG

BlackRock CEO says stakeholder capitalism isn’t ‘woke’

His annual CEO letter has stoked frustration from those who believe he's playing both sides.

January 18

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.