Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

RIAs

For this advisor, the fight to support Black-owned RIAs starts with designations

Keith Beverly, one of a handful of Black CFP-CFA holders, is pushing to mint more.

By Tobias Salinger
Chief Correspondent

March 29
Wealth Think Purveyors of hope or custodians of the worst-case scenario?

With clients showing signs of anxiety during the pandemic, Kimberly Foss writes, now is the time to remind them why they came to us in the first place.

March 29

Kimberly Foss

Mercer Advisors
Behavioral finance

Questioning an investment recommendation roots out bias, study says

In new academic research, experiments involving selections of YouTube videos shed light on the psychology of conflicts of interest.

By Tobias Salinger
Chief Correspondent

March 26
AT Think Advisors, assemble!

Staffing and compensating a financial planning practice starts with the right model.

March 26

John P. Napolitano

Napier Financial
Coronavirus

Advisor takes his $110M practice, and cats, to the high seas

Financial advisor Christian D’Urso spends his mornings hiking, kayaking or biking, and his afternoons running a $110 million advisory business on the water.

By Jessica Mathews
Associate Editor

March 25
Practice management

3 LPL advisors launch online business training service for planners

The brokers are offering their practice management lessons and resources as scale becomes increasingly crucial to wealth managers.

By Tobias Salinger
Chief Correspondent

March 24
Wealth Think Why you need to know how your clients feel about money

To systematically understand the families you work with, first get to know their views on key behavioral-finance criteria, writes Michael Liersch.

March 23

Michael Liersch

Wells Fargo

Resources

The latest Financial Planning research and discussion:

Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor
Web Seminar Unlock your potential: Monetize and maintain your independence

Did you know you can monetize, simplify and preserve your legacy, all while bridging to the next generation? Most will wonder "what's the catch?"

Sponsor Content from LPL Financial

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.