Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Coronavirus

Edward Jones suspends ‘residential face-to-face contacts’ with clients amid coronavirus outbreak

It’s a strict move for a firm whose advisors are known for a retail approach to client service and acquisition.

By Andrew Welsch
Former Managing Editor

March 17
Coronavirus

Planners offer pro bono advice as coronavirus takes toll on businesses

Advisors may find it difficult to connect with the people who need financial help the most.

By Jessica Mathews
Associate Editor

March 16
Wealth Think The most important hire for a growing firm

You might consider an assistant, paraplanner or even another full-fledged advisor. I won’t debate the importance of these roles, but I would like to offer an alternative for your consideration.

March 16

Allan Boomer

Momentum Advisors
Coronavirus

JPMorgan, Citi tell employees who can work from home to do so

The change means legions in New York, New Jersey and Connecticut who had been scheduled to rotate among sites will instead stay away from those offices until further notice.

March 16
Volatility

Robinhood outages show perils of move fast and break things

The tumult is the latest example of the pressures that the firm faces as an upstart in the hyper-competitive and tightly regulated brokerage business.

March 16
Crisis Management

Fed slashes rate, announces new measures to encourage bank lending

The actions include cutting the federal funds rate to between 0% and 0.25% and other steps to ease economic stress from the spread of the coronavirus.

By Hannah Lang
Reporter

March 15
Coronavirus

Pershing employee tests positive for coronavirus as outbreak declared national emergency

The company has asked employees on the impacted floor to work from home until March 23.

By Jessica Mathews
Associate Editor

March 13

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.