Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Coronavirus

‘We are going to be OK’: Planners manage clients’ emotions, and their own

Many advisors are doing heavy lifting right now — or expect they will be — in the midst of growing coronavirus fears.

By Ann Marsh

March 13
Recruiting

Another grab from Northwestern boosts expanding LPL enterprise to $6B

The largest enterprise under LPL’s biggest OSJ is getting even bigger, after adding its sixth advisor of the past 12 months.

By Tobias Salinger
Chief Correspondent

March 13
Coronavirus

Raymond James, Edward Jones escalate virus response, brace for long-term impact

More firms are taking stringent measures to protect employees and clients.

By Andrew Welsch
Former Managing Editor

March 13
Baby Boomers

Help baby boomer clients plan ahead for cognitive decline

Convenience accounts, power of attorney, trusts: The benefits and drawbacks are legion. Here's a guide.

By Jeffrey Levine
Director of Advanced Planning

March 13
RBC

RBC employee tests positive for coronavirus

The worker, who tested positive on Monday, and colleagues in close contact with the person are in self-quarantine.

March 12
Coronavirus

Advisors near containment zone deal with effects of coronavirus

There are more than a hundred cases of COVID-19 in Westchester County, New York, and financial planners are handling more than market volatility.

By Jessica Mathews
Associate Editor

March 12
Retirement scan

Can clients protect 401(k)s from a coronavirus-driven market downturn?

“Find ways to generate income,” says one financial planner.

By Paola Peralta
Associate Editor

March 11

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.