Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

RIAs

10 reasons why RIAs fail

Many advisory firms are not reaching their full potential. What’s holding them back?

By Lavanya Nair

May 20
Wealth Think Custodians, hands off my retail clients

The competition is clear. The conflicts are just beginning.

May 20

Bill Capuzzi

Apex Clearing
Robo advisors

Vanguard to roll out robo technology to advisors

The company is “in the beginning stages of building out those capabilities,” according to a spokesman.

By Jessica Mathews
Associate Editor

May 17
Client portals

Mobile app upgrades try to catch up to client demand

Eighty percent of advisors use portals. Many clients say they're not happy.

By Daniel Kuhn

May 17
Selfie

Why our firm went business casual

Employees clearly preferred, and felt more comfortable wearing, more relaxed clothes every day. Even better, the switch improved client relations .

By Brett Bernstein
CEO

May 16
Practice management

With planning down pat, RIAs learn their Ps and Qs

Practices can dance on the cutting edge by returning to basics in an area where financial advisors are “deeply curious” about the best approach.

By Tobias Salinger
Chief Correspondent

May 16
Wealth Think Mimic the best: Focus on differentiation in commoditized industry

Don’t think generic, think exceptional. If you know a client’s favorite restaurant, send a gift certificate; if you know their favorite band, send them concert tickets.

Sponsored by Raymond James

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.