Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Career moves

Steward Partners’ expansion accelerates with 13th office and Merrill Lynch grab

At Merrill "it felt like we shifted away a little bit in recent years from the core focus of wealth management," advisor Matthew Spradlin explains.

By Amanda Schiavo
Associate Editor

February 26
Broker Protocol

Exclusive: UBS reverses non-solicit policy

Strengthened legal language recently added to bonus agreements will be removed, according to people familiar with the matter.

By Andrew Welsch
Former Managing Editor

February 23
Selfie

The struggle to attract clients when you're in your 20s

Planner Matthew Boersen used youth to his advantage in appealing to older clients.

By Matthew Boersen
CFP

February 23
Compliance

Switching annuities may raise red flags with regulators

Compliance expert Alan J. Foxman explains why a 1035 exchange might trigger increased scrutiny.

By Alan J. Foxman
Managing Director

February 23
Continuing education

Advisors, don’t let couples fall into this ‘super risky’ financial behavior

Over time, many couples end up in increasingly unequal roles when it comes to managing their money, simply because one partner defers to another, according to an expert at the CFP Board's Academic Research Colloquium.

By Maddy Perkins
Managing Editor, Editorial Operations

February 22
Broker Protocol

UBS strengthens non-solicitation language for some brokers

The move could help the firm block former advisors from contacting clients.

By Andrew Welsch
Former Managing Editor

February 22
Independent BDs

$2B Cetera Advisors OSJ plans big-league growth spurt

An advisor who is a former ballplayer set ambitious goals for 2021 with an alternate take on the hybrid strategy.

By Tobias Salinger
Chief Correspondent

February 22

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.