Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Recruiting

$230M Merrill Lynch advisor jumps to HighTower

Advisor Kevin Keith pointed to HighTower’s technological capabilities and a fiduciary culture in his decision to leave the wirehouse.

By James Thorne
Contributor

October 11
Practice management

Dig deep among staff members to help meet tech needs

Pair a staffer junior with a senior advisor; they just may come up with something.

By Dave Lindorff
Contributing Writer

October 11
M&A

HighTower M&A deal may hinge on retention package

An acquisition may pivot on making sure the RIA's nearly 200 advisors stick around after a deal closes.

By Charles Paikert
Senior Editor

October 10
Going independent

IBD and wirehouse ‘dinosaurs’ fighting for survival

As RIAs and regulations reshape the industry, the concern is real, a new Cerulli report says.

By Tobias Salinger
Chief Correspondent

October 10
RIAs

Advisor’s death in Vegas shooting leaves RIA firm struggling on multiple fronts

While coping with the killing of a beloved colleague, EFS Advisors scrambles to protect his clients.

By Suleman Din
Technology Editor

October 6
Practice management

How to make the most out of posting thought leadership content

Bing, Google and HubSpot offer free tools to measure the return on investment.

By Katie Kuehner-Hebert

October 6
How to make sure everyone is happy with new tech tools

Listening and managing expectations are key to successful implementation.

Sponsored by Commonwealth Financial Network

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.