In the fight between digital startups and traditional wealth management giants, the latter's advantages include not just their massive scale, but also their ruthlessness.
"If we are going to make this investment [in new technologies], there has to be an ROI," said Richard Steinmeier, head of UBS' Emerging Affluent and the Wealth Advice Center.
That diligence is critical because there is a tendency to develop technology for technology's sake, according to top wealth management executives speaking at SourceMedia's InVent conference in New York.
The focus needs to be on what advisers and clients really need, said Kelli Keough, global head of digital wealth management at JPMorgan Chase.
"We see increased fee and regulatory pressures. That squeezes our margins," she said. “So we need to be more efficient. Our advisers are dying under mountains of paperwork and inefficiencies."
Technology improvements can help firms lighten those burdens. And while cutting edge technologies may get the lion's share of the industry's attention, relatively simple innovations can improve efficiency as well as a firm's bottom line.
"I know we are supposed to talk about machine learning and AI, but guess what? When we have clients who aggregate away from us we are net new money negative. And when they aggregate with us we are net new money positive," Steinmeier said.
LEVERAGE
Certainly, UBS and other established wealth management players can deploy big dollars to tackle digital challenges. JPMorgan's technology budget tops $10 billion per year, according to Keough.
"I think that in businesses such as ours, a big advantage we have is leverage," Keough said.
Brian Parker is SVP, National HR Consulting and Workforce Solutions Leader at Alera Group. He leads the Alera Group division responsible for helping clients create strategies to attract and retain talent and transform the way they serve employees. His guidance empowers organizations to better engage their people and find the right technology and services to carry out their mission.
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She pointed to JPMorgan's digital innovations on the consumer banking side, such as the mobile experience for clients. "Our challenge is to bring that to the wealth management side," she said.
To adapt to the new digital environment, firms have been diverging in their strategies. Some are developing new technologies from robo advisers to predictive analytics in-house, while others are turning to partnerships with digital startups.
UBS has opted for the latter path, teaming up with Silicon Valley-based SigFig. Steinmeier said the wirehouse benefits from tapping an outside perspective.
"We found we needed to become more creative and make ourselves more uncomfortable, and to bring in people who think very differently than we do," he says.
Ultimately, there will be something of a convergence across the industry as digital startups are either bought up by traditional wealth management firms or form partnerships with them, and all firms make digital a core component of their business model. Similar patterns have unfolded in other industries, said Venu Krishnamurthy, head of Citigold and Citi Priority Client Segments, and Citi Personal Wealth Management.
"You don't go around telling people, I'm going to Cancun and I digitally bought my ticket," he said. "I think financial services and wealth management will just be digital."
