Fidelity Investments

The annual full-service investor rankings picked a new winner for 2021 while tracking major generational differences.

The firm hired more than 10,000 employees, boosting total staff to 47,000 associates.

Despite early withdrawals, U.S. employees managed to save more for retirement last year.

The firm hopes the software will help firms tap into growing demand for sustainable investing.

Kathy Murphy played a key role in scaling the company’s retail advice channel.

Potential customers include hedge funds, crypto miners and over-the-counter trading desks

An employee who left in 2018 said she experienced a barrage of racial and sexual antagonism while at the firm, such that “it is not possible to list all of the comments and conduct in one document."

“Platforms like this you would typically see at the larger broker-dealers and maybe the wirehouses,” says Gary Gallagher, the firm’s head of investment and managed solutions.

"We’re not just software,” CEO Ed O’Brien says. “We’re here to help advisors be better planners.”

The additions are expected to include financial advisors and customer service agents, and represent a 15% increase in associates who focus on clients.