Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Wealth management

Why Merrill, bucking trend, won't offer independent model for advisors

In a conversation with industry recruiter Mindy Diamond, the president of Bank of America's legacy wealth management firm shared his thoughts on advisor strategy and said he wanted advisors to integrate more with the rest of the bank.

By Victoria Zhuang
Reporter

January 19
Industry News

Morgan Stanley CEO says his three potential successors are already in place

Three men are widely considered the longtime CEO's slate of replacements.

January 19
Client retention

Clients ditch advisors who are bad communicators. Here's what to do

A new study from YCharts shows which type of financial advisor is best at communicating with clients, along with investors' changing priorities.

By Lynnley Browning
Managing Editor

January 18
Fintech

Registrations open for second Future Proof Festival: Wealthtech Weekly

Plus, celebrating Black tech titans and a fresh fintech idea attracts $3.1 million in seed funding

By Justin L. Mack
Former Wealthtech Reporter

January 18
Retirement

The death question: How to talk to clients about their life expectancy

Even broaching the subject improves a client's ability to plan more realistically for longevity risk, research shows.

By Nathan Place
National Reporter

January 18
Wealth management

Old National unveils next step in its wealth strategy

The Evansville, Indiana, company introduced a boutique-style wealth management business called 1834, which caters to high-net-worth clients.

By Allissa Kline
Reporter

January 18
Regulation and compliance

Want 'a great deal' with regulators? As Deloitte shows, it's all in the cooperation

Deloitte Financial Corporate's settlement over recordkeeping allegations probably would have been bitter had the company not cooperated.

By Dan Shaw
Reporter

January 17

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.