Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Corporate governance

UBS names Colm Kelleher to take chairman role

He retired from Morgan Staley in 2019 and was once thought to be a candidate for that company's CEO position.

November 22
Diversity and equality

Ibram X. Kendi says antiracism can solve wealth management’s diversity issues

The scholar, activist and author discussed antiracism and its implications for the financial services industry to close the 2021 CFP Board Center for Financial Planning Diversity Summit and Career Fair.

By Justin L. Mack
Former Wealthtech Reporter

November 19
Professional development

How financial advisors can be allies for workplace and wealth equity

Planners can play a direct role by standing up for colleagues and clients who are women or minorities.

By Tobias Salinger
Chief Correspondent

November 18
Wealth Think How COVID-19 is creating a better breed of wealth planners

Embracing expanded trainings, life-work balance and even remote client-advisor communication is paying unexpected dividends, writes the chairman of Equitable Advisors.

November 17

David W. Karr

Equitable Advisors
Fintech

Behavioral finance can help advisors guide clients to better decisions, experts say

INVEST Connect panelists discuss how clients’ past experiences can lay the foundation for investing decisions.

By Brian Wallheimer
Editor-in-chief

November 15
Originations

Better forms partnership with LPL Financial

A pilot conducted with a handful of independent financial advisors has transitioned to a full roll-out, with the lender offering a discount of up to $5,000 to potential borrowers through the broker-dealer.

By Bonnie Sinnock
Capital Markets Editor

November 15
Wealth Think Top 6 client report blunders to avoid

Automation, coordination and simplification — without running afoul of compliance — are key.

November 11

Kelly Fitzpatrick

Advyzon

Resources

The latest Financial Planning research and discussion:

Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor
Web Seminar Unlock your potential: Monetize and maintain your independence

Did you know you can monetize, simplify and preserve your legacy, all while bridging to the next generation? Most will wonder "what's the catch?"

Sponsor Content from LPL Financial

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.