Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Broker Protocol

Merrill Lynch surprise: Sticking with the Broker Protocol

The firm's move shakes up the recruiting landscape yet again.

By Andrew Welsch
Former Managing Editor

December 4
Recruiting

National Planning super OSJ turns down swarming poachers, joins LPL

The No. 1 IBD unveiled a $1.1 billion firm that is part of the first incoming wave of NPH’s assets.

By Tobias Salinger
Chief Correspondent

December 4
Technology

How self-service online portals boost the client experience

These tools help make net worth statements, five-year cash flow and asset reports more accessible.

By Katie Kuehner-Hebert

December 4
Broker Protocol

Under protocol pressure, $250M UBS team jumps to Steward Partners

The advisors made their career change just prior to UBS's exit from the Broker Protocol on December 1.

By Andrew Welsch
Former Managing Editor

December 4
Technology

Digital communication can’t beat personal meetings

Technology is a tool, not a substitute for actual interaction.

By Dan Weil

December 1
Technology

Collaborative planning software allows more client input

This technology allows for a guided, rather than a one-sided, planning experience.

By Katie Kuehner-Hebert

December 1
Wealth Think 8 ways to prepare for the post-protocol world

Steps advisors need to take now, whether you’re thinking of making a move or not.

December 1

Barbara Herman

Diamond Consultants

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.