Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Wealth management

Parental leave stress-tests a practice. Here's how advisors make it work

Clear and early communication, with coworkers as well as clients, is key when planning for a long leave.

By Rob Burgess
Reporter

January 15
Fintech

RIAs that don't invest in marketing aren't growing organically, study says

An organic growth technology firm launched out of Fidelity Investment's incubator spoke with 18 big RIAs about their marketing. The results speak for themselves.

By Tobias Salinger
Chief Correspondent

January 14
Industry News

Pershing inflows leap to $51B ahead of RIA referral launch

The massive intake preceded the BNY-owned custodian's rollout of a new financial advisor matchmaking service aimed at conversions from institutional clients.

By Tobias Salinger
Chief Correspondent

January 13
Wealth management

From wildfires to floods, what advisors learned from recent disasters

Last January, one of the deadliest and costliest wildfires in modern U.S. History struck, leaving those who survived with hard-won wisdom about how to prepare clients for the next disaster.

By Rob Burgess
Reporter

January 9
Industry News

Investors want 'peace of mind' from financial advisors. But what is that?

Vanguard's latest poll and analysis offers a multifaceted explanation into how financial advisors should talk about their value to clients and prospective customers.

By Tobias Salinger
Chief Correspondent

January 8
Technology

Is there a reputational risk for advisors still on X?

The platform can offer a wide audience, but with serious content moderation and other concerns, is remaining active worth it?

By Rob Burgess
Reporter

January 8
Wealth Think Tiers without fears: Segmenting client services in growing RIAs

A tiered service model should make clients feel valued while helping the firm scale.

January 8

Naaz Scheik

SoftPak Financial Systems

Resources

The latest Financial Planning research and discussion:

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.