Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Client relations

Vanguard client satisfaction tumbles amid digital snafus

Some were unable to access the firm’s website while the S&P 500 experienced its worst decline in nine months.

November 14
Risk management

How Morningstar is preparing for a robot apocalypse

The data firm launches a new risk analysis tool, the Global Risk Model, to compete with Riskalyze.

By Sean Allocca
Former Associate Editor

November 12
Philanthropy

Why advisors call these charities their favorites

From working with children to spreading financial literacy, here’s how advisors are donating their time and money this holiday season.

By Amanda Schiavo
Associate Editor

November 12
Associations

FPA to fold all 88 local entities into one

Aiming to build a unified experience for its members nationwide, the move follows fiduciary fallout and dissolution of its New York chapter.

By Ann Marsh

November 9
Recruiting

Rockefeller Capital recruiting high-end wirehouse brokers

New COO is pitching firm’s name, platform — and capital.

By Charles Paikert
Senior Editor

November 8
Branding

Edelman brand survives as Edelman Financial Engines

The announcement of the firm’s new name ends speculation that one of the best-known brands in the fast-growing RIA space might disappear.

By Ann Marsh

November 8
Lawsuits

Stifel team tries to thwart Morgan Stanley non-solicit lawsuit

To sway a federal judge, both sides have tried to bolster their arguments by pointing to Facebook, joint production agreements, news articles and more.

By Andrew Welsch
Former Managing Editor

November 7

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.