In the course of one's practice, every advisor will find themselves in a tough spot. Even the best laid business plans can be disrupted by the sudden loss of a major client. For any advisor caught in trying circumstances, it's natural to feel upset. But there's a more constructive way to respond to challenges.
Sometimes we’ve sighed relief when a client decides to cut ties, as they’re not our ideal client. But when others leave, it feels as though we’re saying goodbye to a family member. As we’re in the helping profession, these situations can feel like we’ve not done our job to the best of our ability. When a client says, “I don’t need your help," it causes us to reel back and ask, “Why not?” We believe our services are designed in the best interest of our clients, so when a client doesn’t think the same way, the first instinct is to feel offended. But instead, consider how their departure makes room for another client who has been searching for our exact services among the plethora of financial advisors?
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