Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Fintech

Michael Kitces on how financial advisors can spend more time giving actual advice

The co-founder of the XY Planning Network offers up best practices for advisors eager to spend more time in front of their clients and less time in front of screens in 2023.

By Justin L. Mack
Former Wealthtech Reporter

January 24
Investment strategies

Investment analyst Callie Cox on navigating a tough economy

At Future Proof 2022, the eToro U.S. securities expert put the stock and bond losses last year into a helpful context when discussing them with clients.

By Tobias Salinger
Chief Correspondent

January 24
Fintech

Why your tech stack is worthless if it's painful

Jalina Kerr, the managing director of client experience at Schwab Advisor Services, wants to make digital adoption easy for RIAs.

By Justin L. Mack
Former Wealthtech Reporter

January 23
Industry News

Meme, crypto revival to hit a wall as recession risk looms

Keith Lerner, co-chief investment officer at Truist Wealth, says now is not the time to go all-in on memes and crypto.

January 23
Wealth management

Why Merrill, bucking trend, won't offer independent model for advisors

In a conversation with industry recruiter Mindy Diamond, the president of Bank of America's legacy wealth management firm shared his thoughts on advisor strategy and said he wanted advisors to integrate more with the rest of the bank.

By Victoria Zhuang
Reporter

January 19
Industry News

Morgan Stanley CEO says his three potential successors are already in place

Three men are widely considered the longtime CEO's slate of replacements.

January 19
Client retention

Clients ditch advisors who are bad communicators. Here's what to do

A new study from YCharts shows which type of financial advisor is best at communicating with clients, along with investors' changing priorities.

By Lynnley Browning
Managing Editor

January 18

Resources

The latest Financial Planning research and discussion:

Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor
Web Seminar Unlock your potential: Monetize and maintain your independence

Did you know you can monetize, simplify and preserve your legacy, all while bridging to the next generation? Most will wonder "what's the catch?"

Sponsor Content from LPL Financial

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.