Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Industry News

UBS bonus pool rises 10%, Ermotti hovers at $19 Million

The payouts come as UBS nears completing its integration of Credit Suisse, which it bought in 2023.

March 9
Industry News

CFP Board launches new 'Dive' ad in $27M awareness campaign

The spring media buy for the CFP Board's ad push to increase public trust in and visibility of certified financial planners will cost $14.6 million and run to May 17.

By Rob Burgess
Former reporter

March 9
FACO

Referrals still rule as advisors pour time into their brands

In this month's FACO, we asked how much time advisors spent on their firm's brands, what their marketing objectives were and their main sources of new clients.

By Rob Burgess
Former reporter

March 6
Know Your Niche

After tragedy, a planner finds a niche advising women in grief

Amy Drinkard of Steadmont Advisors advises clients through divorce and deaths, guiding them through some of the hardest parts of their lives — the latest in our Know Your Niche series.

By Brian Wallheimer
Editor-in-chief

March 6
Regulation and compliance

Ex-Morgan Stanley advisor guilty of defrauding NBA players

Darryl Cohen faces a maximum of 20 years in prison for fraudulently persuading professional atheletes to buy insurance policies at massive markups.

March 4
Practice management

How advisors can better serve neurodivergent clients

From reducing cognitive load to rethinking meeting formats, small changes can lead to big improvements for some clients.

By Rob Burgess
Former reporter

March 3
Retirement

5 forces remaking retirement planning: J.P. Morgan

New data from J.P. Morgan reveals how retirement expectations diverge from reality, and what that means for advisors helping clients navigate life after work.

By Elijah Nicholson-Messmer
Former Data Reporter

March 2

Resources

The latest Financial Planning research and discussion:

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.