Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

State regulators

LPL to compensate clients allegedly defrauded in ex-advisor's bogus charity scam

The firm will also pay a penalty and offer to buy back variable annuities the former broker sold to 21 other investors.

By Jessica Mathews
Associate Editor

August 11
Investor fears rise amid unrelenting COVID-19 fallout

Some clients shift into “survival mode,” according to Financial Planning's latest Financial Wellness Report.

Sponsored by ADP
RIAs

How coronavirus is scrambling retirement plans

“Clients have gotten a good scare,” says Dave Welling, CEO of Mercer Advisors.

By Ann Marsh

August 7
Recruiting

LPL promises new employee channel is different. Do recruiters agree?

With higher compensation offers and a track record of independence, the No. 1 IBD is “challenging the status quo,” its head recruiter says.

By Tobias Salinger
Chief Correspondent

August 7
Wirehouse advisors

Merrill Lynch launches new practice management program to rev growth

The initiative is intended to help advisors manage increasingly large and complex teams.

By Andrew Welsch
Former Managing Editor

August 6
Coronavirus

Wells Fargo extends work from home until at least Oct. 1

“We do not yet know when we’ll return to a more traditional operating model,” a spokeswoman said.

August 6
Asset managers

BlackRock permits all 16K employees to work remotely for rest of the year

Because of potential tax and compliance implications, they must tell the company if they are working from a location other than their home address.

August 6

Resources

The latest Financial Planning research and discussion:

Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor
Web Seminar Unlock your potential: Monetize and maintain your independence

Did you know you can monetize, simplify and preserve your legacy, all while bridging to the next generation? Most will wonder "what's the catch?"

Sponsor Content from LPL Financial

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.