Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Retirement

4 retirement insights advisors can't ignore for university faculty

New Fidelity research reveals how university professors approach retirement differently, offering key insights for financial advisors.

By Elijah Nicholson-Messmer
Data Reporter

September 17
Regulation and compliance

Client complaints are inevitable. Here's how RIAs should address them

Attorneys and other compliance experts say it's important that financial advisors greet any type of negative feedback with a thoughtful response — especially if it could turn into a legal matter.

By Tobias Salinger
Chief Correspondent

September 17
Technology

Strong social media policies shield wealth firms from potential fallout

After right-wing activist Charlie Kirk was killed, some workers found out the hard way that personal social posts had professional consequences. Experts say the time for firms to strengthen policies is now.

By Rob Burgess
Reporter

September 17
Behavioral finance

The hidden split inside Gen X portfolios (and the dangers of ignoring it)

Older and younger Gen X clients have very different needs, goals and outlooks. Advisors who treat them as one group risk missing the mark.

By Elijah Nicholson-Messmer
Data Reporter

September 16
Wealth Think Stress-testing portfolios in an oddly hushed late-cycle market

In a prerecessionary landscape, assets must earn their keep across a range of projected scenarios.

September 16

Julia Khandoshko

Mind Money
Wealth management

How advisors can scale their firms with talent, organization, empathy

Several panels and presentations last week at Future Proof focused on the idea of advisors growing their businesses through offering specialized, family office-style services.

By Rob Burgess
Reporter

September 15
Investment strategies

Market highs can scare clients into exits; here's how to calm their fears

As the Fed nears a potential rate cut, bearish sentiment is rising. Here's how to keep pessimistic clients from exiting the market.

By Elijah Nicholson-Messmer
Data Reporter

September 15

Resources

The latest Financial Planning research and discussion:

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.