Practice and Client Management News

Financial Planning's Practice and Client Management coverage includes essential advisor-level strategy and operational insight for firms and solo practitioners. Read how elite advisors build retention-driven practices, manage high net worth relationships and operationalize growth frameworks that go beyond rudimentary 101 topics. Learn the latest financial planning news from expert reporting and analysis that matters to industry leaders.

Wealth Think Finding silver tax linings in shrinking portfolios

Turning loss into profit in down markets can seem like magic to some clients.

March 26

Dave Grant

Retirement Matters
Client relations

RBC beats out Fidelity, Edward Jones and Schwab in client satisfaction

The perennial contender won the top spot in J.D. Power’s annual survey as the coronavirus makes brand and advisor trust even more important to the industry.

By Tobias Salinger
Chief Correspondent

March 26
Wealth Think 3 emerging robo trends amid COVID-19 market craziness

Emulating traditional advisors, digital advisors are moving in the direction of planning offerings and advisor-client contact (albeit virtual).

March 25

Nikhil Sharma

Capco
Tax planning

Wealth-preserving strategies for a post-stretch world

The Secure Act eliminated a popular retirement planning feature. Here are strategies to help clients mitigate the tax hit.

By Jeffrey Levine
Director of Advanced Planning

March 25
Clearinghouses/custodians

TD Ameritrade is first major custodian to enable all employees to work remotely

The firm, which already closed 260 branches, now has 100% of its staff operating virtually.

By Jessica Mathews
Associate Editor

March 25
Coronavirus

Coronavirus: FINRA extends ban on in-person arbitration past Memorial Day

The policy change may prompt more defendants to reach settlements, an attorney says.

By Andrew Welsch
Former Managing Editor

March 25
Portfolio management

As markets gyrate, help clients understand historic returns

Seeing the size and variation in average returns among a variety of asset classes offers perspective for those who are anxious.

By Craig L. Israelsen
Executive-in-Residence

March 25

Resources

The latest Financial Planning research and discussion:

Web Seminar A holistic approach to delivering advisor alpha

Markets will move. Strategies will evolve. But the real differentiator? How you show up for your clients.

Partner Insights from eMoney Advisor
Advisor strategies
On-Demand Web Seminar Quarterly Outlook Briefing
Web Seminar The art of asking questions

Asking the right questions is at the heart of every meaningful financial conversation—but how do you know what to ask and when?

Partner Insights from eMoney Advisor

Practice & Client Management: Key Questions & Analysis

How should financial advisors rethink client management as they grow their practices?

As advisory firms grow, client management often shifts from ad-hoc relationship handling to processes focused on segmentation, service models and long-term retention. Coverage in this area reflects how advisors are operationalizing client experience as a core business discipline.

What operational challenges are most important in advisor-client relationships?

Advisors face increasing pressure from capacity constraints, rising client expectations and the need to balance personalization with scale. Practice and client management reporting highlights where firms are finding success to maintain service quality while expanding.

How are advisors adapting communication strategies to changing client expectations?

Client communication strategies are evolving as advisors respond to demographic shifts, digital expectations and heightened demand for transparency. Read how firms are adjusting cadence, channels and messaging.

How does client management impact long-term practice value?

Effective client management is often viewed as a driver of enterprise value. Client management is a key area of focus for retention, referrals and succession outcomes. Learn how client experience strategy directly to firm durability and valuation.